D Dossentry
For Multi-Brand 3PLs And Operators

One defensible record for the returns that create arguments.

Dossentry turns disputed return cases into brand-ready evidence: photos, timeline, rule snapshot, and recommendation in one place. When a brand asks what happened, your team should send one link instead of digging through Slack, spreadsheets, and folders.

View Sample Brand Review Link Enter Guest Demo
Deployment Docker on your infrastructure

Formal customer use installs as a self-hosted package in the customer’s own environment, not a shared vendor workspace.

Data ownership Database and evidence stay with the customer

Uploaded photos, case records, and staff accounts live in the customer’s own stack instead of being locked inside our hosted demo.

Optional Pro add-on Local knowledge workspace with customer-owned AI keys

For teams that want SOP lookup and internal Q&A, we can install a local knowledge workspace and connect the customer’s own AI API keys.

Your WMS records the return. It does not defend the decision.

Most warehouse systems can receive an RMA, update stock, and move inventory. They do not give your team a clean, shareable case record when a brand questions how an item was graded, why a recommendation was made, or whether the evidence was complete.

What breaks today

The proof is scattered

Photos live in phones, chat threads, shared folders, and one-off emails. By the time a brand asks, the case has to be rebuilt from scratch.

What creates friction

Each client wants something different

One brand wants serial and box shots. Another wants a damage close-up and note. Your team should not memorize that from SOP PDFs.

What Dossentry changes

One review-ready case link

Inspection, rule coverage, evidence completeness, recommendation, and timeline all stay attached to one case record that can be reviewed later.

Designed for disputed cases

Use it for the returns that create back-and-forth, not just normal inbound flow.

Multi-brand by default

Each client gets its own playbook, evidence requirements, and decision logic.

Start from a browser

No station cameras. No hardware rollout. No heavy implementation project.

How the workflow actually moves

Dossentry is not a shopper portal and not a replacement WMS. It sits on the cases that need evidence, recommendation, and a defensible review trail.

01

Apply the client playbook

Set condition options, required photos, notes, serial rules, and recommended action by client.

02

Inspect from mobile

Warehouse staff submit a return case with photos, condition, serial, SKU, and notes in one fast flow.

03

Review evidence and recommendation

Ops can confirm whether the case is complete, track the timeline, and prepare the recommendation.

04

Share one clean review record

The Brand Review Link presents what happened, when it happened, and what the team recommends without stitching documents together.

Who this is actually for

The best fit is not “everyone who processes returns.” The best fit is the team that has already been challenged on how a return was handled and needs a faster way to show its work.

Primary fit

Multi-brand 3PLs

You serve several DTC brands, each with different return rules, and your ops team needs one place to standardize evidence and review-ready case records.

Secondary fit

Multi-brand operators with their own warehouse

You control both fulfillment and refund handling, so the same team needs brand-specific rules, consistent inspections, and a defensible record for high-risk cases.

Production runs on the customer side, not in a shared vendor workspace

The live demo is hosted so you can evaluate the workflow quickly. Formal production use is delivered as a self-hosted Docker package, so the customer controls the database, uploaded evidence, and staff accounts.

Self-hosted Docker deployment Customer-owned database and uploaded evidence Optional Pro local knowledge workspace with customer-owned AI keys
Production deployment

Install with Docker on your own infrastructure

We provide a self-hosted web package for formal customer use. Your team runs the app in its own environment instead of sharing data with our demo server.

Data ownership

Database, uploaded evidence, and staff accounts stay on the customer side

The live demo is only for evaluation. Formal customer use keeps case data and uploaded evidence inside the customer’s own environment, not in a shared Dossentry workspace.

Optional Pro add-on

Managed local knowledge workspace with your own AI keys

For teams that want faster SOP lookup and internal Q&A, we can install a local knowledge workspace on the customer side and connect the customer’s own OpenAI-compatible API keys.

Short answers to the objections you will hear first

Is this a replacement for our WMS?

No. Your WMS remains the system of record. Dossentry is for the cases where stock movement is not enough and your team needs evidence plus a decision-ready record.

Is this a shopper-facing returns portal?

No. This is for warehouse-side inspection, review, and brand-facing case documentation after the return has reached the operation.

Do we need hardware?

No. The workflow is browser-first and mobile-friendly. You do not need station cameras or a hardware rollout to start.

What makes it different?

Brand-specific playbooks, evidence completeness, one clean Brand Review Link, and a defensible record that survives after the warehouse floor has moved on.

Is production data shared with Dossentry?

No. Formal customer deployments can run as a self-hosted Docker package, so the database and uploaded evidence stay in the customer’s own environment.

Can we add our own local knowledge base later?

Yes, as a Pro add-on. The most practical version is a customer-owned local knowledge workspace with the customer’s own OpenAI-compatible API keys, not a shared vendor AI service.

Start with the live demo, then review one real workflow.

The fastest next step is a short workflow review. Tell us how your team currently handles disputed returns, and we will use that to pressure-test whether Dossentry fits your operation.

Enter Guest Demo

No heavy rollout. No shopper portal project. Start with one real workflow and one brand challenge scenario.

Start with a real example

Open a sample Brand Review Link first. It is the fastest way to see the exact record your team could send when a brand challenges a return decision.

View sample review record
Shared guest demo

Try the product before you talk to us. Use the shared workspace below, then request a pilot workspace if you want your own setup.

Email guest@dossentry.com
Password 12345678
Open guest demo
What you get back

A short review of your current evidence flow, where cases break down, and whether Dossentry fits the way your team actually works.

Best fit

Teams that have already been challenged by a brand and need a cleaner review record than Slack, spreadsheets, or photo folders.